Front

Add HelloScreen Co-browsing to Front live chat in 3 steps:

1. If you have not done so already, create your HelloScreen account on upscope.com.There's a free trial available. You'll need to follow the instructions including adding the javascript snippet to all pages you want to cobrowse on.

2. Next, go to the Front integrations store and install Upscope. This will generate a unique Token. Copy that Token.

3. Log in to HelloScreen, go to your settings > integrations and choose the Front integration. Paste the Token in there.

That's it, you're ready to test it.

How to run a test of the integration

To confirm that HelloScreen is installed correctly, log into HelloScreen and you'll see a list of customers who are currently on your website.

You can run a test of the HelloScreen Front integration by following these steps:

1. Go onto your website and start a new live chat.

2. Within Front you'll see the Upscope 'Screen sharing' button appear on the right hand side for that new chat.

3. Click the screen sharing button and a pop-up will appear in the browser asking for permission to screen share.

4. Click yes and begin co-browsing.

5. You are able to not only scroll, click and type for the customer but use the pen tool to draw on objects or around objects to bring the customer's attention to them.

How to screen share when the customer phones in

If the customer has phoned in rather than began a live chat, you can identify their screen by asking them for their unique HelloScreen 4 digit support code which can be added to your site footer or header or generated by the customer through tapping the Ctrl key 5 times.

Ask them to read out the code and enter that into the UserView Front app as below.

Depending on your set-up, it can either be pulled up by the customer pressing 'control' on their keyboard 5 times or it can also be displayed somewhere on the page. Find out more about the support code