Co-browsing enables your company agents and customers to be on the same page - literally. So it comes as no surprise that co-browsing tools integrated with live chat companies, such as Intercom, have become extremely popular.
The benefits of remote co-browsing for live chat include:
- Customer service agents can handle multiple customer queries simultaneously.
- Co-browsing tools, such as Upscope, can integrate with your live chat company of choice.
- Customer service agents can go from live-chat to seeing the problem in real-time.
- Customer service agents can support customers with purchasing, on-boarding and product guiding.
Many live chat companies, such as Intercom, Olark, Live chat inc. etc. include co-browsing tools as integrations and add-ons, in order to further improve customer service.
Discover more about co-browsing at Upscope.