FullStory GoLive has one feature in common with Upscope and that is the ability for screen sharing without downloads.

Upscope is interactive

The key features that Upscope has, that FullStory does not are:

  1. Ability to click and scroll for the user remotely while allowing them to participate too.
  2. Ability to draw on their screen to highlight key features.
  3. Mask field

The above image is the spotlight tool which also lets you scroll and click.

You can then also draw to draw attention, choosing different colours to contrast against the page.

Security

Upscope has further features built for industries that require extra security including field masking. This helps you mask the contents of personal information from agents and stops it being transferred through servers. 

See a full set of security information here: https://upscope.io/security/

 

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