Upscope live chat integrations
Upscope co-browsing is available for a number of live chat systems and the installation is a simple copy and paste in most cases.
Joe avatar
Written by Joe
Updated over a week ago

Upscope integrates with the following Live chat systems:

The list is always growing, so if you can't see your live chat tool listed then ping us in the message box on the bottom right and we'll confirm if we have an integration.

How do you create the integration?

  1. Paste the Upscope installation code on the same page as the live chat code.

  2. A unique screen share link will appear for each customer conversation within the live chat interface. Click that link to launch a co-browsing session with the client.

Example. This is the Upscope code pasted below the Olark code.

 <!-- BEGIN Olark code -->
    <script type="text/javascript" async>
    y=o.olark=function(){k.s.push(arguments);k.t.push(+new Date)};
    k=y._={s:[],t:[+new Date],c:{},l:a};
    /* Add configuration calls below this comment */
   <!-- END olark code -->

   <!-- BEGIN Upscope code -->
<script>(function(w, u, d){if(typeof u!=="function"){var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Upscope=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(d.readyState==='complete'){l();}else if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})(window, window.Upscope, document);Upscope('init', {  apiKey: "Your_api_key"});</script>
   <!-- END Upscope code -->


This is what it would look like within the user profile of the Olark dashboard when chatting to a user. You can see the screen share link below the 'Advanced info' section:

This video below shows how Upscope looks and works within another live chat integration (intercom).

Get started now and integrate Upscope into your live chat system by following these steps:

  1. Sign up for the free Upscope trial on the home page

  2. Get your installation code from your settings

  3. Paste that code below your live chat code

Note: In some cases, Upscope has a more complete integration in the form of a custom built app which you can typically add to the live chat system via their marketplace. Currently Upscope has custom apps for Intercom, Zendesk, LiveChat, Frontapp. You can search on their marketplaces for the "Upscope co-browsing" integration and add it. Each of the live chat systems listed at the top contains details on how to install the custom app if it has one.

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