Once you've pasted our code below Intercom's, a Screen Share link will appear in the Intercom chat module on the right hand side.
If the "screen share" links do not appear, you can follow these steps to troubleshoot.
1. Reload Intercom
Intercom will need to be reloaded after you add a new attribute. Make sure you and all your agents reload the intercom app.
2. Make sure you are looking in the right location
The "screen share" link appears in the user's custom attributes. If you don't see it in the first 8 attributes, you might need to click "Show more". We are working with Intercom to improve this.
⚠️ You will need your developer for the following steps.
3. Check whether Upscope sees intercom
After the page has loaded, open up the inspector / console. Then type the following:
An alert should open up with the word
intercom in it.
The alert does not have intercom in it.
If the alert has the word
null in it, you will need to ensure that the Upscope code snippet is loaded after Intercom. All you need to do is paste our code below Intercom's.
If the alert has any other word in it, you might have multiple live chat systems installed on your website. Please get in touch with our team for help.
4. Take a look at the console log
On your page, open the console / inspector and type the following.
localStorage.debug = 'upscope:integrations'
Then, reload the page while keeping the console open. You should see debugging information about the integration.
5. Contact our team
If none of the above fixed the problem, you will need to contact our team through intercom or at email@example.com.
⚠️ Please provide a way for our tech team to access the page you are attempting to integrate Upscope and Intercom on, as we wouldn't be able to assist you otherwise. If you can't provide access, please provide a pastebin link with the code that loads both Intercom and Upscope.