To use Upscope with Intercom:
Step 2: Add the Upscope Intercom app from the Intercom app store.
In addition, to enable Upscope screenshots within Intercom please see the following article which covers why screenshots are useful and how to enable them.
Test your first co-browsing session
Once Upscope is running you can begin your first screen share, during a chat with a customer, by clicking on the Upscope icon within the chat window under the apps button as shown below:
Below we cover the steps to check if you have any problems with the installation:
1. Reload Intercom and ask the customer to reload their page
Intercom will need to be reloaded after you add a new attribute. Make sure you and all your agents reload the intercom app.
2. Make sure the code is on the page you wish to screen share on
3. Check whether Upscope sees intercom
After the page has loaded, open up the inspector / console. Then type the following:
An alert should open up with the word
intercom in it.
The alert does not have intercom in it.
If the alert has the word
null in it, you will need to ensure that the Upscope code snippet is loaded after Intercom. All you need to do is paste our code below Intercom's.
If the alert has any other word in it, you might have multiple live chat systems installed on your website. Please get in touch with our team for help.
4. Take a look at the console log
On your page, open the console / inspector and type the following.
localStorage.debug = 'upscope:integrations'
Then, reload the page while keeping the console open. You should see debugging information about the integration.
5. Contact our team
If none of the above fixed the problem, you will need to contact our team through intercom or at firstname.lastname@example.org.
⚠️ Please provide a way for our tech team to access the page you are attempting to integrate Upscope and Intercom on, as we wouldn't be able to assist you otherwise. If you can't provide access, please provide a pastebin link with the code that loads both Intercom and Upscope.