Co-browsing is a secure form of one way instant screen sharing where a support or sales agent is able to:
1. Click once to see a customer's browser without downloads.
2. Draw on their screen to guide them.
3. Remotely click and scroll for them as if they're sitting right there next to them.
Use of Co-browsing results in:
43% faster onboarding, support and demos
19% increase in first time call resolution
99% less stress with your least tech savvy customers
Upscope.com is a Co-browsing provider that integrates with existing live chat systems or phone systems, allowing agents to provide instant support for their products.
Co-browsing is extremely useful for real-time aid and demonstrations for customers in a personalised and secure manner.
A customer service agent is able to highlight, point, scroll and click on a user’s screen, guiding them through unfamiliar interfaces, documents and forms.
When you compare co-browsing to screen sharing, the clear difference is security. Co-browsing doesn’t allow you to access sensitive information on a customer’s screen, only the internet browser page that the customer is having issues with.
Learn more about how Co-browsing works in our ultimate guide.
See more about how Co-browsing works and how to get started at Upscope.