Co-browsing enables your company agents and customers to be on the same page - literally.  So it comes as no surprise that co-browsing tools integrated with live chat companies, such as Intercom, have become extremely popular.  

The benefits of remote co-browsing for live chat include:

  • Customer service agents can handle multiple customer queries simultaneously.
  • Co-browsing tools, such as Upscope, can integrate with your live chat company of choice. 
  • Customer service agents can go from live-chat to seeing the problem in real-time. 
  • Customer service agents can support customers with purchasing, on-boarding and product guiding.

Many live chat companies, such as Intercom, Olark, Live chat inc. etc. include co-browsing tools as integrations and add-ons, in order to further improve customer service.  

Discover more about co-browsing at Upscope.

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