Is Co-browsing secure?
Co-browsing is the securest way to access a customer’s screen. Agents do not have power over a customer’s computer, they are only allowed access to a customer’s browser tab. Customers are usually asked for permission before co-browsing starts, to ensure maximum security. No sensitive data is used to access the customer’s browser page and they are able to end the co-browsing session at any time.
You can mask sensitive fields to ensure compliance with HIPAA.
Read more on why co-browsing is a safe technology here.
Discover more about co-browsing at Upscope.