All Collections
Using Upscope
Initiating Sessions
How to Find a User's Screen When They're Logged Out
How to Find a User's Screen When They're Logged Out
If a user calls you and they are logged out, use the Upscope support code to find their screen.
Joe avatar
Written by Joe
Updated over a week ago

An example of how it works.

  1. A user calls in and needs help navigating their site

  2. You ask the user for the 4 digit pin code that Upscope generates and places on your site.

  3. Once they've told you the pin code, you enter it into the Upscope search engine.

  4. Upscope finds their screen and you can initiate the screen share session

How to enable the code

You can choose to display the pin code on your site by selecting the option Enable phone support lookup code? in your 'General settings'

Note: You will only have access to General Settings if you are the owner of the account or have been given permission by the owner to do so. How to set permissions.

How to change the position of the code

By default, it's a small slide out on the bottom left ofc the page. When the user hovers over it, it slides out to display the pin code.

Alternatively, display it however you wish.

You can add it wherever you wish e.g. the footer of your website. Below you can see the support code just below the Contact Us options on the Upscope home page. 

Did this answer your question?