To integrate with Freshdesk, you'll need to:
- Install Upscope on the page. Find out how to install Upscope here.
- Within Freshworks go to Settings » Smart Plugs » Add Smart Plug
- And fill the form out as follows:
Title: Upscope
Description: Screenshare
Custom Script:
<a href="{{user.tag.screenshare}}" style="
display: block;
border: 1px solid currentColor;
border-radius: 3px;
height: 30px;
line-height: 30px;
text-align: center;
margin: 10px 0;
">Screen share</a>