Upscope co-browsing is instant and interactive screen sharing where a support agent chatting to a customer can not only see what they see in one click, without downloads, they can send their cursor over the internet to appear on the customer's screen and click and scroll for them.

With Upscope you can make your toughest least tech savvy customers feel comfortable by clicking and scrolling for them on their screen as if you're sitting right there.

To integrate Upscope into Freshchat, you'll need to:

  1. Install Upscope on the page. Find out how to install Upscope here.

  2. Within Freshworks go to your Admin Settings » Smart Plugs » Add Smart Plug

  3. And fill the form out as follows:

Title: Upscope
Description: Screenshare
Custom Script:

<a href="{{user.tag.screenshare}}" target="_blank" style="
    display:  block;
    border: 1px solid currentColor;
    border-radius: 3px;
    height: 30px;
    line-height: 30px;
    text-align: center;
    margin: 10px 0;
">Screen share</a>

Once you've done that and refreshed both the customer and agent side during a new chat you'll see the following screen share link appear on the right hand side.

Click that to instantly begin a co-browsing session.

Here's a video covering the installation:

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