To integrate with Freshdesk, you'll need to:

  1. Install Upscope on the page. Find out how to install Upscope here.

  2. Within Freshworks go to Settings » Smart Plugs » Add Smart Plug

  3. And fill the form out as follows:

Title: Upscope
Description: Screenshare
Custom Script:

<a href="{{user.tag.screenshare}}" target="_blank" style="
    display:  block;
    border: 1px solid currentColor;
    border-radius: 3px;
    height: 30px;
    line-height: 30px;
    text-align: center;
    margin: 10px 0;
">Screen share</a>

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