The typical integration involves a 'screen share' link placed somewhere within the chat interface.
Once you click on the link, another tab with Upscope opens with the user's screen. From there you can highlight, click and call them through the session.
We currently integrate with:
- Zopim/Zendesk chat
- Freshchat (Freshdesk)
The list is always growing, so if you can't see your live chat tool listed then ping us in the message box on the bottom right.