Insert a 'screenshare' link into the Visitor info section of a chat. The link will initiate the co-browsing session and take you directly to the user's screen.
- Install Upscope
- Make sure the conversation is a new one or the user has refreshed their page since Upscope has been installed.
- A 'screenshare' link will be available on the right hand side under Visitor info
This will send a request to the user and initiate the co-browsing session.