Start a co-browsing session directly from a chat in Beacon by adding a link that to the customer's screen.

  1. Install Upscope (how to install Upscope)
  2. Make sure both the agent's and user's side is refreshed
  3. Whilst in a conversation, click on Show Activity

4. You'll see a 'screen share' link under Session information

5. Open another tab and copy and paste the URL into the address bar, hit enter

6. The co-browsing session will start

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