Start a co-browsing session directly from a chat in Beacon by adding a link that to the customer's screen.
- Install Upscope (how to install Upscope)
- Make sure both the agent's and user's side is refreshed
- Whilst in a conversation, click on Show Activity
4. You'll see a 'screen share' link under Session information
5. Open another tab and copy and paste the URL into the address bar, hit enter
6. The co-browsing session will start