Upscope

Your user is going through your website and suddenly, they're stuck at a step. Panic! on the Website. Here's an easy solution: what if they could click on a button and get immediate help from an agent?

So do we, which is why we have a pre-built button that you can include on your website that summons any available agent by giving them a ring. Note that the agent has to have <a href="https://app.upscope.io/" rel="nofollow noopener noreferrer" target="_blank">https://app.upscope.io/</a> open to appear as available.

To activate this, go to <a href="https://app.upscope.io/settings/teams/acmetechnologies.net?section=agent_request_button" rel="nofollow noopener noreferrer" target="_blank">General Settings -&gt; Request agent button</a>. Here, you get to decide when the button should appear (all the time, never, or when an agent is available), where it's placed on your website, and what the pop-up alert messages say.

If you'd like to use javascript to create your own button and customize how it looks, follow the steps below:&nbsp;

Make sure your website page has the code from <a href="https://app.upscope.io/install/1-upscope.io" rel="nofollow noopener noreferrer" target="_blank">https://app.upscope.io/install/1-upscope.io</a> installed already

To display the button only when agents are online, listen for <code>agentsAvailable</code>  events.

To ask for an agent, use <code>Upscope('requestAgent');</code> . You can cancel the request before it is accepted by calling <code>Upscope('cancelRequestAgent')</code>

To know the status of the request, listen to the <code>agentRequestUpdate</code> event

1. Make sure your website page has the code from <a href="https://app.upscope.io/install/1-upscope.io" rel="nofollow noopener noreferrer" target="_blank">https://app.upscope.io/install/1-upscope.io</a> installed already
2. To display the button only when agents are online, listen for <code>agentsAvailable</code>  events.
3. To ask for an agent, use <code>Upscope('requestAgent');</code> . You can cancel the request before it is accepted by calling <code>Upscope('cancelRequestAgent')</code> 
4. To know the status of the request, listen to the <code>agentRequestUpdate</code> event

How to build your own button