Your user is going through your website and suddenly, they're stuck at a step.
Panic! on the Website. Here's an easy solution: what if they could click on a button and get immediate help from an agent?
So do we, which is why we have a pre-built button that you can include on your website that summons any available agent by giving them a ring. Note that the agent has to have https://app.upscope.io/ open to appear as available.
To activate this, go to General Settings -> Request agent button. Here, you get to decide when the button should appear (all the time, never, or when an agent is available), where it's placed on your website, and what the pop-up alert messages say.
How to build your own button
- Make sure your website page has the code from https://app.upscope.io/install/1-upscope.io installed already
- To display the button only when agents are online, listen for
- To ask for an agent, use
Upscope('requestAgent');. You can cancel the request before it is accepted by calling
- To know the status of the request, listen to the