This handy little article will help with the confusion over the difference between having a license and having a user seat.
Upscope licenses are not as fun as Spongebob's milkshake license, but they're equally important. Your Upscope subscription amount is based on how many licenses you purchase. Licenses are only needed for users who will actually start co-browsing sessions with clients.
Although you can add as many people as you like on your team, not all of your team members will need a license. You could have 100 team members and only pay for 20 licenses. If you're unsure about how many licenses you actually need, get in touch with us!