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FAQ
Using Upscope
Can I hide clients' sensitive information from my agents?
Can I hide clients' sensitive information from my agents?
If your client has important information on their screen, you can mask them from your agents.
Heidi Chin avatar
Written by Heidi Chin
Updated over a week ago

The easiest way to hide form values from Upscope is adding to the input or element the no-upscope class.

Using this method will convert the input value to asterisks, so that the agent can still see the user typing. Upscope would be shown as ******* .

You can also select sections of your webpage through your Upscope dashboard and hide them from view. To do it via your Upscope account, log in, go to General Settings β†’ Advanced β†’Element Masking.

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