Past events can help you figure out what's happening in the present.

That's why we're excited to introduce our new screenshot feature for Intercom.

With this feature, you're able to see 5 screenshots of pages the user visited prior to starting a live chat.

This will help you diagnose problems without the need to start a full co-browsing session for every use case.

How your admin can enable screenshots

Step 1: Your account owner needs to enable the feature. Click on the button below to get started:

(Or send your admin this link: https://app.upscope.io/settings/teams/_?section=history_collection)

Step 2: Once enabled, each Intercom live chat agent should go to the top right of their Intercom and add the Upscope widget as shown in the image at the top.

Troubleshooting tips:

  • Upscope screenshots will only work for new chats. You won't be able to view screenshots for older chats/chats started before the feature was enabled
  • You might see some messages to "contact developer" on the first day of usage but these should disappear after that
  • If you're testing it, please refresh the end user's browser before running a test

Did this answer your question?