Universal Co-browsing vs Regular Co-browsing

Regular Co-browsing

> Requires installation of the Upscope javascript snippet

> Only works on the website where you've installed the snippet

Universal Co-browsing

> No installation of code needed

> Works on any website

Why would you use one over the other?

Regular 'code installation' Co-browsing is better for support as the customer will not have to login again. Many companies only help customers on their own website.

Universal co-browsing is for when you need to help someone across many websites or for organizations like banks where adding 3rd party code to a website requires too many security hoops to jump through.

How do you get started with Universal Co-browsing?

  1. Sign up to Upscope and create your account

  2. You are assigned your own personal co-browsing link

  3. When a customer asks for help, send them that link

  4. When the customer clicks the link, you're notified and the session starts

The great thing about Universal Co-browsing is that you only need login to Upscope and then send your link to anyone and you can browse with them.

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