Universal Co-browsing vs Regular Co-browsing
> Only works on the website where you've installed the snippet
> No installation of code needed
> Works on any website
Why would you use one over the other?
Regular 'code installation' Co-browsing is better for support as the customer will not have to login again. Many companies only help customers on their own website.
Universal co-browsing is for when you need to help someone across many websites or for organizations like banks where adding 3rd party code to a website requires too many security hoops to jump through.
How do you get started with Universal Co-browsing?
Sign up to Upscope and create your account
You are assigned your own personal co-browsing link
When a customer asks for help, send them that link
When the customer clicks the link, you're notified and the session starts
The great thing about Universal Co-browsing is that you only need login to Upscope and then send your link to anyone and you can browse with them.