By Joe and 1 other2 authors22 articles
Do you have an integration with (______)?
Why can't I click/scroll/type on my client's screen?
What's the difference between co-browsing and traditional screen-sharing?
How long are screenshots stored for?
Can I use Upscope to access other websites besides my own?
Do you work on mobile?
Can I show clients my screen instead?
How do I find a user who is logged out?
Does Upscope have session caps?
Does my client need to download/install anything?
How do I use Upscope with phone support?
How does the client get the 4-digit code to start a co-browsing session?
Can I hide clients' sensitive information from my agents?
Can the audio call feature be disabled?
Does Upscope work on tablets?
If I type on the screen for the client, does it go away when the session ends?
If I'm using a different browser from my client, can we still co-browse?
Can I mute myself while on an audio call?
What other options do I have if you don't integrate with a chat bot that we have?
Are there timeouts for co-browsing sessions?
Can more than 1 agent be in on a session, and will they all have control?