Go to Upscope
All Collections
Using Upscope
Using Upscope
Learn how to co-browse and use Upscope features.
11 articles in this collection
Written by
Joe,
Minh Thu Saggers,
and
Pardeep Kullar
Best practices
Tips on how to use Upscope.
Written by
Minh Thu Saggers
Updated over a week ago
Features
How Multiple Agents can view the Same User's Screen Simultaneously
During a screen share, escalate the session to another agent so both of you are viewing the user's screen
Written by
Minh Thu Saggers
Updated over a week ago
Cobrowsing Dashboard and Screen Sharing Page Breakdown
What Upscope looks like when you cobrowse with a user and a breakdown of the page
Written by
Minh Thu Saggers
Updated over a week ago
VoIP in-session Audio Calling
How to initiate a call and how the call credits work
Written by
Minh Thu Saggers
Updated over a week ago
Upscope co-browsing developer console
The Upscope developer console shows you the javascript errors on the user's browser as you screen share.
Written by
Pardeep Kullar
Updated over a week ago
Initiating Sessions
Let your Customers Request a Session - Agent Request Button
Place a button on your application or site for customers to request an on-the-spot screen share session
Written by
Minh Thu Saggers
Updated over a week ago
Starting a Session: Troubleshooting
If you're struggling to start a session or can't connect to the user, this article covers the most common underlying issues
Written by
Minh Thu Saggers
Updated over a week ago
Initiate a Session for Scheduled Calls: Personal Co-browsing Link
When you have a scheduled meeting and want to co-browse during that meeting, use the personal co-browsing link to make it run smoothly.
Written by
Pardeep Kullar
Updated over a week ago
Initiating with a Live Chat System
Upscope integrates with a number of live chat providers, read on to find out how.
Written by
Minh Thu Saggers
Updated over a week ago
Initiate a screen share directly from the Upscope app
How to start a session from the Upscope app with the users list
Written by
Joe
Updated over a week ago
How to Find a User's Screen When They're Logged Out
If a user calls you and they are logged out, use the Upscope support code to find their screen.
Written by
Joe
Updated over a week ago