Upscope

Best practices

Learn how to co-browse and use Upscope features.

During a screen share, escalate the session to another agent so both of you are viewing the user's screen

What Upscope looks like when you cobrowse with a user and a breakdown of the page

How to initiate a call and how the call credits work

The Upscope developer console shows you the javascript errors on the user's browser as you screen share.

Place a button on your application or site for customers to request an on-the-spot screen share session

If you're struggling to start a session or can't connect to the user, this article covers the most common underlying issues

When you have a scheduled meeting and want to co-browse during that meeting, use the personal co-browsing link to make it run smoothly.

Upscope integrates with a number of live chat providers, read on to find out how.

How to start a session from the Upscope app with the users list

If a user calls you and they are logged out, use the Upscope support code to find their screen.