Using Upscope

Learn how to co-browse and use Upscope features.

11 articles in this collection
Written by Joe, Minh Thu Saggers, and Pardeep Kullar

Best practices

Tips on how to use Upscope.

Written by Minh Thu Saggers
Updated over a week ago

Features

How Multiple Agents can view the Same User's Screen Simultaneously

During a screen share, escalate the session to another agent so both of you are viewing the user's screen

Written by Minh Thu Saggers
Updated over a week ago

Cobrowsing Dashboard and Screen Sharing Page Breakdown

What Upscope looks like when you cobrowse with a user and a breakdown of the page

Written by Minh Thu Saggers
Updated over a week ago

VoIP in-session Audio Calling

How to initiate a call and how the call credits work

Written by Minh Thu Saggers
Updated over a week ago

Upscope co-browsing developer console

The Upscope developer console shows you the javascript errors on the user's browser as you screen share.

Written by Pardeep Kullar
Updated over a week ago

Initiating Sessions

Let your Customers Request a Session - Agent Request Button

Place a button on your application or site for customers to request an on-the-spot screen share session

Written by Minh Thu Saggers
Updated over a week ago

Starting a Session: Troubleshooting

If you're struggling to start a session or can't connect to the user, this article covers the most common underlying issues

Written by Minh Thu Saggers
Updated over a week ago

Initiate a Session for Scheduled Calls: Personal Co-browsing Link

When you have a scheduled call and want to co-browse during, use the personal call url to make it run smoothly.

Written by Pardeep Kullar
Updated over a week ago

Initiating with a Live Chat System

Upscope integrates with a number of live chat providers, read on to find out how.

Written by Minh Thu Saggers
Updated over a week ago

Initiate a screen share directly from the Upscope app

How to start a session from the Upscope app with the users list

Written by Joe
Updated over a week ago

How to Find a User's Screen When They're Logged Out

If a user calls you and they are logged out, use the Upscope support code to find their screen.

Written by Joe
Updated over a week ago