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Advanced Customization
Advanced Customization
Customising your usage of Upscope, including authorisation, tracking, and information omission
12 articles in this collection
Written by
Joe,
Pardeep Kullar,
and
Heidi Chin
Using Upscope on Wix websites.
If you'd like to install Upscope on Wix websites, here's how.
Written by
Heidi Chin
Updated over a week ago
Does Upscope support WebGL
Learn how to make Upscope support WebGL graphics.
Written by
Joe
Updated over a week ago
How to request an agent programmatically
If you don't want to enable the agent request button, you can use our Javascript SDK to create a custom solution.
Written by
Joe
Updated over a week ago
User Information
Prompt agents on what to say to customers
You can create prompts for agents to say something depending on the page they're co-browsing on or if the customer takes an action
Written by
Pardeep Kullar
Updated over a week ago
Add a code to quickly identify the user
Learn how to add a code to your page to quickly identify the user on the Upscope dashboard.
Written by
Joe
Updated over a week ago
How to identify a user
Identify a user to quickly search for them on Upscope and to easily switch between their different browsers
Written by
Joe
Updated over a week ago
How do I get the Upscope user id?
Here's how to get the Upscope user ID from Javascript.
Written by
Joe
Updated over a week ago
How do I get the watch link?
This is how to grab the link that will allow your agents to see the user's screen.
Written by
Joe
Updated over a week ago
Security
How to connect your SAML provider to Upscope
Upscope provides a generic auth provider for SAML2-based authentication. It allows you to connect any SAML2-enabled IdP system.
Written by
Joe
Updated over a week ago
How to hide form data from the agent's screen
It's easy to designate forms or inputs whose value is hidden from the agent's view.
Written by
Joe
Updated over a week ago
How do I stop a session programmatically?
Here's how to stop an Upscope screen sharing session from Javascript.
Written by
Joe
Updated over a week ago
Integration
Upscope compatibility with Prototype
To make Upscope compatible with prototype, include the following code before the Upscope installation code.
Written by
Joe
Updated over a week ago