Advanced Customization

Customising your usage of Upscope, including authorisation, tracking, and information omission

12 articles in this collection
Written by Joe, Pardeep Kullar, and Heidi Chin

Using Upscope on Wix websites.

If you'd like to install Upscope on Wix websites, here's how.

Written by Heidi Chin
Updated over a week ago

Does Upscope support WebGL

Learn how to make Upscope support WebGL graphics.

Written by Joe
Updated over a week ago

How to request an agent programmatically

If you don't want to enable the agent request button, you can use our Javascript SDK to create a custom solution.

Written by Joe
Updated over a week ago

User Information

Prompt agents on what to say to customers

You can create prompts for agents to say something depending on the page they're co-browsing on or if the customer takes an action

Written by Pardeep Kullar
Updated over a week ago

Add a code to quickly identify the user

Learn how to add a code to your page to quickly identify the user on the Upscope dashboard.

Written by Joe
Updated over a week ago

How to identify a user

Identify a user to quickly search for them on Upscope and to easily switch between their different browsers

Written by Joe
Updated over a week ago

How do I get the Upscope user id?

Here's how to get the Upscope user ID from Javascript.

Written by Joe
Updated over a week ago

How do I get the watch link?

This is how to grab the link that will allow your agents to see the user's screen.

Written by Joe
Updated over a week ago

Security

How to connect your SAML provider to Upscope

Upscope provides a generic auth provider for SAML2-based authentication. It allows you to connect any SAML2-enabled IdP system.

Written by Joe
Updated over a week ago

How to hide form data from the agent's screen

It's easy to designate forms or inputs whose value is hidden from the agent's view.

Written by Joe
Updated over a week ago

How do I stop a session programmatically?

Here's how to stop an Upscope screen sharing session from Javascript.

Written by Joe
Updated over a week ago

Integration

Upscope compatibility with Prototype

To make Upscope compatible with prototype, include the following code before the Upscope installation code.

Written by Joe
Updated over a week ago