Upscope

Heidi Chin

Commonly asked questions about your Upscope account, how to use it, and common tech issues. 

Will Upscope slow my website performance?

Can I integrate Upscope into my software so that I can sell it to my clients?

There's a lag when I use Upscope. What can you do about it?

Does Upscope work on a single page application?

Can I install Upscope using Google Tag Manager?

Does Upscope work with Angular?

Types of browsers supported with Upscope.

What browsers do you support?

What system requirements are there for me to use Upscope?

Does Upscope work with iframes?

I'm encountering the error 'User not found.' What do I do?

Where are your servers based?

Installing Upscope is quick and easy! Here's how.

How do I install Upscope?

Upscope only passes data during an active connection and even then it takes minimal bandwidth because it's not streaming.

Does Upscope take up bandwidth and slow things down?

Technical

Have a non-profit and want to use Upscope?

Do you have non-profit pricing?

If you need to change your subscription plan period.

Can you change my subscription from yearly to monthly?

Can I extend my trial?

What is a license and who actually needs one?

How do the licenses work?

What's the difference between the subscription plans?

Subscription

If you need to make changes to the email address of a user

Can I change the email address for a user no longer using Upscope to a current user?

What should you do if you need to delete an Upscope team.

How do I delete a team?

Here's how you can change the Upscope account owner.

Can I change the account owner?

Upscope Account

We cover key questions that explain what co-browsing is, who uses it, how it's implemented and more.

Co-browsing FAQ

Do you have an integration with (______)?

Why can't I click/scroll/type on my client's screen?

Co-browsing and screen-sharing are similar, but also very different.

What's the difference between co-browsing and traditional screen-sharing?

How long are screenshots stored for?

Using Upscope to browse other website pages besides your own.

Can I use Upscope to access other websites besides my own?

Want to know if Upscope works on mobile devices or tablets?

Do you work on mobile?

Can I show clients my screen instead?

Here's how to find a user who is not logged in

How do I find a user who is logged out?

Does Upscope have session caps?

No need for unnecessary download or installations with Upscope!

Does my client need to download/install anything?

Using Upscope while on the phone with a client.

How do I use Upscope with phone support?

How does the client get the 4-digit code to start a co-browsing session?

If your client has important information on their screen, you can mask them from your agents.

Can I hide clients' sensitive information from my agents?

If you don't want to enable the audio call feature, here's how to turn it off.

Can the audio call feature be disabled?

Does Upscope work on tablets?

If I type on the screen for the client, does it go away when the session ends?

Starting a co-browsing session with 2 different browsers.