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FAQ
FAQ
Commonly asked questions about your Upscope account, how to use it, and common tech issues.
44 articles in this collection
Written by
Joe
and
Heidi Chin
Technical
How can I test whether Upscope works on my website?
Copy and paste the following code in the url bar of any website to see how it looks like through Upscope.
Written by
Joe
Updated over a week ago
Will Upscope slow my website performance?
Written by
Heidi Chin
Updated over a week ago
Can I integrate Upscope into my software so that I can sell it to my clients?
White-label.
Written by
Heidi Chin
Updated over a week ago
There's a lag when I use Upscope. What can you do about it?
Written by
Heidi Chin
Updated over a week ago
Does Upscope work on a single page application?
Written by
Heidi Chin
Updated over a week ago
Can I install Upscope using Google Tag Manager?
Upscope and Google Tag Manager
Written by
Heidi Chin
Updated over a week ago
Does Upscope work with Angular?
Upscope and Angular.
Written by
Heidi Chin
Updated over a week ago
What browsers do you support?
Types of browsers supported with Upscope.
Written by
Heidi Chin
Updated over a week ago
What system requirements are there for me to use Upscope?
Written by
Heidi Chin
Updated over a week ago
Does Upscope work with iframes?
Iframes on Upscope.
Written by
Heidi Chin
Updated over a week ago
I'm encountering the error 'User not found.' What do I do?
Written by
Heidi Chin
Updated over a week ago
Where are your servers based?
Written by
Heidi Chin
Updated over a week ago
How do I install Upscope?
Installing Upscope is quick and easy! Here's how.
Written by
Heidi Chin
Updated over a week ago
Does Upscope take up bandwidth and slow things down?
Upscope only passes data during an active connection and even then it takes minimal bandwidth because it's not streaming.
Written by
Joe
Updated over a week ago
Subscription
Do you have non-profit pricing?
Have a non-profit and want to use Upscope?
Written by
Heidi Chin
Updated over a week ago
Can you change my subscription from yearly to monthly?
If you need to change your subscription plan period.
Written by
Heidi Chin
Updated over a week ago
Can I extend my trial?
Yes, just ping us.
Written by
Joe
Updated over a week ago
How do the licenses work?
What is a license and who actually needs one?
Written by
Heidi Chin
Updated over a week ago
What's the difference between the subscription plans?
Written by
Heidi Chin
Updated over a week ago
Upscope Account
Can I change the email address for a user no longer using Upscope to a current user?
If you need to make changes to the email address of a user
Written by
Heidi Chin
Updated over a week ago
How do I delete a team?
What should you do if you need to delete an Upscope team.
Written by
Heidi Chin
Updated over a week ago
Can I change the account owner?
Here's how you can change the Upscope account owner.
Written by
Heidi Chin
Updated over a week ago
Using Upscope
Co-browsing FAQ
We cover key questions that explain what co-browsing is, who uses it, how it's implemented and more.
Written by
Joe
Updated over a week ago
Do you have an integration with (______)?
What Upscope integrates with.
Written by
Heidi Chin
Updated over a week ago
Why can't I click/scroll/type on my client's screen?
Plan features.
Written by
Heidi Chin
Updated over a week ago
What's the difference between co-browsing and traditional screen-sharing?
Co-browsing and screen-sharing are similar, but also very different.
Written by
Heidi Chin
Updated over a week ago
How long are screenshots stored for?
History collection and screenshots
Written by
Heidi Chin
Updated over a week ago
Can I use Upscope to access other websites besides my own?
Using Upscope to browse other website pages besides your own.
Written by
Heidi Chin
Updated over a week ago
Do you work on mobile?
Want to know if Upscope works on mobile devices or tablets?
Written by
Heidi Chin
Updated over a week ago
Can I show clients my screen instead?
Showing your screen vs theirs.
Written by
Heidi Chin
Updated over a week ago
How do I find a user who is logged out?
Here's how to find a user who is not logged in
Written by
Heidi Chin
Updated over a week ago
Does Upscope have session caps?
Co-browsing session limitations
Written by
Heidi Chin
Updated over a week ago
Does my client need to download/install anything?
No need for unnecessary download or installations with Upscope!
Written by
Heidi Chin
Updated over a week ago
How do I use Upscope with phone support?
Using Upscope while on the phone with a client.
Written by
Heidi Chin
Updated over a week ago
How does the client get the 4-digit code to start a co-browsing session?
4-digit access code
Written by
Heidi Chin
Updated over a week ago
Can I hide clients' sensitive information from my agents?
If your client has important information on their screen, you can mask them from your agents.
Written by
Heidi Chin
Updated over a week ago
Can the audio call feature be disabled?
If you don't want to enable the audio call feature, here's how to turn it off.
Written by
Heidi Chin
Updated over a week ago
Does Upscope work on tablets?
Using Upscope on hand-held devices.
Written by
Heidi Chin
Updated over a week ago
If I type on the screen for the client, does it go away when the session ends?
Written by
Heidi Chin
Updated over a week ago
If I'm using a different browser from my client, can we still co-browse?
Starting a co-browsing session with 2 different browsers.
Written by
Heidi Chin
Updated over a week ago
Can I mute myself while on an audio call?
Muting an audio call on Upscope
Written by
Heidi Chin
Updated over a week ago
What other options do I have if you don't integrate with a chat bot that we have?
Written by
Heidi Chin
Updated over a week ago
Are there timeouts for co-browsing sessions?
Timeouts for sessions.
Written by
Heidi Chin
Updated over a week ago
Can more than 1 agent be in on a session, and will they all have control?
Having multiple agents on the same co-browsing session.
Written by
Heidi Chin
Updated over a week ago