FAQ

Commonly asked questions about your Upscope account, how to use it, and common tech issues.

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43 articles in this collection
Written by Joe and Heidi Chin
Using Upscope

Co-browsing FAQ

We cover key questions that explain what co-browsing is, who uses it, how it's implemented and more.
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Written by Joe
Updated over a week ago

Do you have an integration with (______)?

What Upscope integrates with.
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Written by Heidi Chin
Updated over a week ago

Why can't I click/scroll/type on my client's screen?

Plan features.
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Written by Heidi Chin
Updated over a week ago

What's the difference between co-browsing and traditional screen-sharing?

Co-browsing and screen-sharing are similar, but also very different.
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Written by Heidi Chin
Updated over a week ago

How long are screenshots stored for?

History collection and screenshots
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Written by Heidi Chin
Updated over a week ago

Can I use Upscope to access other websites besides my own?

Using Upscope to browse other website pages besides your own.
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Written by Heidi Chin
Updated over a week ago

Do you work on mobile?

Want to know if Upscope works on mobile devices or tablets?
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Written by Heidi Chin
Updated over a week ago

Can I show clients my screen instead?

Showing your screen vs theirs.
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Written by Heidi Chin
Updated over a week ago

How do I find a user who is logged out?

Here's how to find a user who is not logged in
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Written by Heidi Chin
Updated over a week ago

Does Upscope have session caps?

Co-browsing session limitations
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Written by Heidi Chin
Updated over a week ago

Does my client need to download/install anything?

No need for unnecessary download or installations with Upscope!
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Written by Heidi Chin
Updated over a week ago

How do I use Upscope with phone support?

Using Upscope while on the phone with a client.
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Written by Heidi Chin
Updated over a week ago

How does the client get the 4-digit code to start a co-browsing session?

4-digit access code
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Written by Heidi Chin
Updated over a week ago

Can I hide clients' sensitive information from my agents?

If your client has important information on their screen, you can mask them from your agents.
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Written by Heidi Chin
Updated over a week ago

Can the audio call feature be disabled?

If you don't want to enable the audio call feature, here's how to turn it off.
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Written by Heidi Chin
Updated over a week ago

Does Upscope work on tablets?

Using Upscope on hand-held devices.
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Written by Heidi Chin
Updated over a week ago

If I type on the screen for the client, does it go away when the session ends?

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Written by Heidi Chin
Updated over a week ago

If I'm using a different browser from my client, can we still co-browse?

Starting a co-browsing session with 2 different browsers.
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Written by Heidi Chin
Updated over a week ago

Can I mute myself while on an audio call?

Muting an audio call on Upscope
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Written by Heidi Chin
Updated over a week ago

What other options do I have if you don't integrate with a chat bot that we have?

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Written by Heidi Chin
Updated over a week ago

Are there timeouts for co-browsing sessions?

Timeouts for sessions.
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Written by Heidi Chin
Updated over a week ago

Can more than 1 agent be in on a session, and will they all have control?

Having multiple agents on the same co-browsing session.
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Written by Heidi Chin
Updated over a week ago