Commonly asked questions about your Upscope account, how to use it, and common tech issues.
Will Upscope slow my website performance?
Can I integrate Upscope into my software so that I can sell it to my clients?
There's a lag when I use Upscope. What can you do about it?
Does Upscope work on a single page application?
Can I install Upscope using Google Tag Manager?
Does Upscope work with Angular?
What browsers do you support?
What system requirements are there for me to use Upscope?
Does Upscope work with iframes?
I'm encountering the error 'User not found.' What do I do?
Where are your servers based?
How do I install Upscope?
Does Upscope take up bandwidth and slow things down?
Co-browsing FAQ
Do you have an integration with (______)?
Why can't I click/scroll/type on my client's screen?
What's the difference between co-browsing and traditional screen-sharing?
How long are screenshots stored for?
Can I use Upscope to access other websites besides my own?
Do you work on mobile?
Can I show clients my screen instead?
How do I find a user who is logged out?
Does Upscope have session caps?
Does my client need to download/install anything?
How do I use Upscope with phone support?
How does the client get the 4-digit code to start a co-browsing session?
Can I hide clients' sensitive information from my agents?
Can the audio call feature be disabled?
Does Upscope work on tablets?
If I type on the screen for the client, does it go away when the session ends?
If I'm using a different browser from my client, can we still co-browse?
Can I mute myself while on an audio call?
What other options do I have if you don't integrate with a chat bot that we have?
Are there timeouts for co-browsing sessions?
Can more than 1 agent be in on a session, and will they all have control?