FAQ

Commonly asked questions about your Upscope account, how to use it, and common tech issues.

44 articles in this collection
Written by Joe and Heidi Chin

Technical

How can I test whether Upscope works on my website?

Copy and paste the following code in the url bar of any website to see how it looks like through Upscope.

Written by Joe
Updated over a week ago

Will Upscope slow my website performance?

Written by Heidi Chin
Updated over a week ago

Can I integrate Upscope into my software so that I can sell it to my clients?

Written by Heidi Chin
Updated over a week ago

There's a lag when I use Upscope. What can you do about it?

Written by Heidi Chin
Updated over a week ago

Does Upscope work on a single page application?

Written by Heidi Chin
Updated over a week ago

Can I install Upscope using Google Tag Manager?

Upscope and Google Tag Manager

Written by Heidi Chin
Updated over a week ago

Does Upscope work with Angular?

Upscope and Angular.

Written by Heidi Chin
Updated over a week ago

What browsers do you support?

Types of browsers supported with Upscope.

Written by Heidi Chin
Updated over a week ago

What system requirements are there for me to use Upscope?

Written by Heidi Chin
Updated over a week ago

Does Upscope work with iframes?

Iframes on Upscope.

Written by Heidi Chin
Updated over a week ago

I'm encountering the error 'User not found.' What do I do?

Written by Heidi Chin
Updated over a week ago

Where are your servers based?

Written by Heidi Chin
Updated over a week ago

How do I install Upscope?

Installing Upscope is quick and easy! Here's how.

Written by Heidi Chin
Updated over a week ago

Does Upscope take up bandwidth and slow things down?

Upscope only passes data during an active connection and even then it takes minimal bandwidth because it's not streaming.

Written by Joe
Updated over a week ago

Subscription

Do you have non-profit pricing?

Have a non-profit and want to use Upscope?

Written by Heidi Chin
Updated over a week ago

Can you change my subscription from yearly to monthly?

If you need to change your subscription plan period.

Written by Heidi Chin
Updated over a week ago

Can I extend my trial?

Yes, just ping us.

Written by Joe
Updated over a week ago

How do the licenses work?

What is a license and who actually needs one?

Written by Heidi Chin
Updated over a week ago

What's the difference between the subscription plans?

Written by Heidi Chin
Updated over a week ago

Upscope Account

Can I change the email address for a user no longer using Upscope to a current user?

If you need to make changes to the email address of a user

Written by Heidi Chin
Updated over a week ago

How do I delete a team?

What should you do if you need to delete an Upscope team.

Written by Heidi Chin
Updated over a week ago

Can I change the account owner?

Here's how you can change the Upscope account owner.

Written by Heidi Chin
Updated over a week ago

Using Upscope

Co-browsing FAQ

We cover key questions that explain what co-browsing is, who uses it, how it's implemented and more.

Written by Joe
Updated over a week ago

Do you have an integration with (______)?

What Upscope integrates with.

Written by Heidi Chin
Updated over a week ago

Why can't I click/scroll/type on my client's screen?

Written by Heidi Chin
Updated over a week ago

What's the difference between co-browsing and traditional screen-sharing?

Co-browsing and screen-sharing are similar, but also very different.

Written by Heidi Chin
Updated over a week ago

How long are screenshots stored for?

History collection and screenshots

Written by Heidi Chin
Updated over a week ago

Can I use Upscope to access other websites besides my own?

Using Upscope to browse other website pages besides your own.

Written by Heidi Chin
Updated over a week ago

Do you work on mobile?

Want to know if Upscope works on mobile devices or tablets?

Written by Heidi Chin
Updated over a week ago

Can I show clients my screen instead?

Showing your screen vs theirs.

Written by Heidi Chin
Updated over a week ago

How do I find a user who is logged out?

Here's how to find a user who is not logged in

Written by Heidi Chin
Updated over a week ago

Does Upscope have session caps?

Co-browsing session limitations

Written by Heidi Chin
Updated over a week ago

Does my client need to download/install anything?

No need for unnecessary download or installations with Upscope!

Written by Heidi Chin
Updated over a week ago

How do I use Upscope with phone support?

Using Upscope while on the phone with a client.

Written by Heidi Chin
Updated over a week ago

How does the client get the 4-digit code to start a co-browsing session?

4-digit access code

Written by Heidi Chin
Updated over a week ago

Can I hide clients' sensitive information from my agents?

If your client has important information on their screen, you can mask them from your agents.

Written by Heidi Chin
Updated over a week ago

Can the audio call feature be disabled?

If you don't want to enable the audio call feature, here's how to turn it off.

Written by Heidi Chin
Updated over a week ago

Does Upscope work on tablets?

Using Upscope on hand-held devices.

Written by Heidi Chin
Updated over a week ago

If I type on the screen for the client, does it go away when the session ends?

Written by Heidi Chin
Updated over a week ago

If I'm using a different browser from my client, can we still co-browse?

Starting a co-browsing session with 2 different browsers.

Written by Heidi Chin
Updated over a week ago

Can I mute myself while on an audio call?

Muting an audio call on Upscope

Written by Heidi Chin
Updated over a week ago

What other options do I have if you don't integrate with a chat bot that we have?

Written by Heidi Chin
Updated over a week ago

Are there timeouts for co-browsing sessions?

Timeouts for sessions.

Written by Heidi Chin
Updated over a week ago

Can more than 1 agent be in on a session, and will they all have control?

Having multiple agents on the same co-browsing session.

Written by Heidi Chin
Updated over a week ago