Co-Browsing in the context of web browsing, is the joint navigation by two or more people accessing the same web pages at the same time.  Implementing co-browsing is simple as it requires no downloads. To implement co-browsing, simply copy and paste a few lines of javascript. If integrating via phone or live chat companies, such as Intercom, Olark and Live Chat Inc, you will be able to access a customer’s screen in just one click, without the agent or customer having to install anything. 

Now, you can point, scroll and highlight the customer’s screen, showing them to the solution or simply guiding them through an unfamiliar platform.    

Discover more about remote co-browsing at Upscope.

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