At the time of writing Upscope works with Intercom, Olark, Drift, Re:amaze, Tawk and Zopim (aka Zendesk chat). More are being added every week, if you can't see your live chat tool listed then ping us in the message box on the bottom right.

If you're using one of these live chat systems and want the ability to instantly see the screen of the user, directly from your chat with that user, then here are the simple steps to get going. 

  1. Sign up for the free Upscope trial on the home page
  2. Get your installation code from your settings
  3. Paste that code below your live chat code

That's it. That's all it takes. A screen share link will appear in the live chat panel. You can click to instantly see the user's screen.

Example. This is the Upscope code pasted below the Olark code.

 <!-- BEGIN Olark code -->
    <script type="text/javascript" async>
    ;(function(o,l,a,r,k,y){if(o.olark)return;
    r="script";y=l.createElement(r);r=l.getElementsByTagName(r)[0];
    y.async=1;y.src="//"+a;r.parentNode.insertBefore(y,r);
    y=o.olark=function(){k.s.push(arguments);k.t.push(+new Date)};
    y.extend=function(i,j){y("extend",i,j)};
    y.identify=function(i){y("identify",k.i=i)};
    y.configure=function(i,j){y("configure",i,j);k.c[i]=j};
    k=y._={s:[],t:[+new Date],c:{},l:a};
    })(window,document,"static.olark.com/jsclient/loader.js");
    /* Add configuration calls below this comment */
   olark.identify('YOUR_SITE_ID');</script>
   <!-- END olark code -->


   <!-- BEGIN Upscope code -->
<script>(function(w, u, d){if(typeof u!=="function"){var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Upscope=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://js.upscope.io/upscope.js';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(d.readyState==='complete'){l();}else if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})(window, window.Upscope, document);Upscope('init', {  apiKey: "Your_api_key"});</script>
   <!-- END Upscope code -->


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This video covers Upscope and shows you how it works with a live chat integration (intercom).

This is what it would look like within the user profile of the Olark dashboard when chatting to a user. You can see the screen share link below the 'Advanced info' section:

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