The simplest way to see a user on Upscope is to follow the screen share url from a live chat system such as Intercom or Olark.
If you don't have a live chat system or need to find the user outside of it, you will need to look on the users list.
On the users list, you'll see up to 10 users who were recently online, and you can search for previous users through the search bar.
You can use the search box with any combination of words, but there are some special queries that make it easier to find who you are looking for.
💡 You can pre-fill the search box by appending your query to
https://upscope.io/s/ . For example,
https://upscope.io/s/ip:18.104.22.168 will instantly bring up users with IP
Searching for multiple words or negations
If you input multiple words in the search box (e.g. first and last name) it will look for users that have at least one of the words in their data.
If you want to make sure both words are found, you can wrap them with quotes.
Additionally, you can add a
- before any word to negate it.
John Smithwill look for users with
Smithin their data.
"John Smith"will look for users that have
John Smithin their data
John Smith -Londonwill look for users with
Smithin their data but not
Searching by IP address
To search for an user by IP address, you can enter
ip:22.214.171.124 in the search box, with
126.96.36.199 being the IP you are looking for.
Searching by email
If you are passing the user's email as one of their identities, you can search for that particular email by entering
email:email@example.com in the search box, with
firstname.lastname@example.org being the email you are looking for.
NB: email search is case sensitive.
Searching by name
If you are passing the user's name as one of their identities, you can search for that particular name by entering
name:John Smith in the search box, with
John Smith being the name you are looking for.
NB: name search is case sensitive.
Searching by unique ID
If you are setting the user's unique ID, you can search for that particular id by entering
id:123 in the search box, with
123 being the id you are looking for.