The simplest way to see a user on Upscope is to follow the screen share url from a live chat system such as Intercom or Olark.

If you don't have a live chat system or need to find the user outside of it, you will need to look on the users list.

On the users list, you'll see up to 10 users who were recently online, and you can search for previous users through the search bar.

You can use the search box with any combination of words, but there are some special queries that make it easier to find who you are looking for.

💡 You can pre-fill the search box by appending your query to https://upscope.io/s/ . For example, https://upscope.io/s/ip:8.8.8.8 will instantly bring up users with IP 8.8.8.8 .

Searching for multiple words or negations

If you input multiple words in the search box (e.g. first and last name) it will look for users that have at least one of the words in their data.

If you want to make sure both words are found, you can wrap them with quotes.

Additionally, you can add a - before any word to negate it.

Examples

  • John Smith will look for users with John OR Smith in their data.
  • "John Smith" will look for users that have John Smith in their data
  • John Smith -London will look for users with John OR Smith  in their data but not London .

Searching by IP address

To search for an user by IP address, you can enter ip:8.8.8.8 in the search box, with 8.8.8.8 being the IP you are looking for.

Searching by email

If you are passing the user's email as one of their identities, you can search for that particular email by entering email:john@smith.com  in the search box, with john@smith.com being the email you are looking for.

NB: email search is case sensitive.

Searching by name

If you are passing the user's name as one of their identities, you can search for that particular name by entering name:John Smith  in the search box, with John Smith being the name you are looking for.

NB: name search is case sensitive.

Searching by unique ID

If you are setting the user's unique ID, you can search for that particular id by entering id:123  in the search box, with 123 being the id you are looking for.

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